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Zendesk Brings Customer Support To 20K Businesses, Gets Localized In 11 Languages
Jun 26, 1:08AM
Online customer service company Zendesk is announcing a new feature that could help its customers achieve their global ambitions. Specifically, Zendesk is announcing 11 fully localized versions of its product, in Dutch, English, French, German, Italian, Japanese, Korean, Brazilian-Portuguese, Spanish, and both simplified and traditional Chinese. To be clear, Zendesk customers could already deliver support in 40 languages — but the interface for administrators and support agents were English-only. Now, if your company has offices in multiple countries, each office can manage their customer service in the language of their choice.Dylan Collins Of Fight My Monster [TCTV]
Jun 25, 11:55PM
[tc_5min code="517398783"] Dylan Collins of Fight My Monster spoke to us as the recent F.ounders conference in New York to explain why he think Fight My Monster is becoming a hit with the 1.3 million young boys the game is aimed at.Mobile Ad Startup StrikeAd Raises Another $500K From SoftTech And Others
Jun 25, 11:47PM
StrikeAd, a startup that helps advertisers and agencies manage their mobile campaigns, has raised another $500,000 in funding. The round is an addition to the $3 million Series A led by DFJ Esprit that the startup announced in January. More impressive than the amount of funding is who it's coming from — Jeff Clavier's firm SoftTech VC, Siemer Ventures, and Applied Semantics co-founder Gil Elbaz (he's now CEO of Factual).Memory Lane: Watch The Moment In 2008 When Yammer Launched As A Standalone Business
Jun 25, 11:26PM
Like so many things that go on to have big success, Yammer, the enterprise social networking company that was just officially acquired by Microsoft for a cool $1.2 billion, had an inauspicious start. At first, the company was actually not a company at all -- it was built as an internal feature within a genealogy startup called Geni, to let Geni employees communicate with each other about work. Soon, though, Geni co-founder David Sacks realized that this tool they'd built could be very useful for others -- and that it could turn out to be a better business opportunity than Geni itself. And voilà , Yammer was born. The really cool thing is that TechCrunch was on it from the very beginning.If Everyone Got Their BBC Fix Through Netflix, Could It Wipe 80% Off BBC Worldwide's Revenues?
Jun 25, 11:21PM
The VoD service Netflix has been leading a charge for consumers to watch more on-demand, digital video -- with its service aggregating TV and film content from a number of media players now attracting more than 25 million subscribers, and bringing new audiences to that content. But just how much of an impact on traditional, physical sales are digital companies like Netflix making if they were to grow even further? Quite a lot, it seems. According to one account of a presentation made last Friday by Dan Heaf, EVP and managing director of digital for BBC Worldwide (the BBC's commercial arm), Heaf reportedly said that if everyone got their BBC content via services like Netflix at its current subscription rates -- the equivalent of $7.99 or £5.99 per month -- it could wipe out 80 percent of BBC Worldwide's revenues. To be clear, the BBC, which didn't invite media to the event, has denied the percentage. But it does admit that its digital business is less profitable and generates less revenues for it right now as they transition away from more traditional forms of media, and that is driving the company to find news ways to grow that digital business:Instagram's New "Explore" Brings The Future Of Photo Discovery Into Focus
Jun 25, 11:20PM
"Explore: photos taken nearby". Instagram may be looking to follow in Foursquare's footsteps and give you more to do than just post and browse the main feed with today's iOS app update that merges Popular with search to create its own Explore tab. It also added new Facebook sharing controls, visual and speed improvements, better commenting, autocomplete for search, and revamped profiles. For now you can only search for users and hashtags, but I envision Explore blossoming to let you home in on photos from specific times or locations. For example, you could select to see all the pics taken from 9am to 4pm yesterday near Market Street in San Francisco to reveal a rainbow of photos from Gay Pride.Jon maddog Hall Comes Out In Honor Of Alan Turing's Birthday
Jun 25, 10:49PM
A dozen years ago, when I went from techno-dilettante to technophile, one of my living heroes was Jon "maddog" Hall, the 61-year-old writer for Linux Magazine and an early proponent for free and open source software. Today Jon came out as homosexual in honor of Alan Turing's 100th birthday. His post on the Linux Magazine website is a stirring piece of writing by a man who has finally decided to stop hiding.Salesforce Acquires TechStars And TechCrunch Disrupt Alum Thinkfuse
Jun 25, 9:31PM
Thinkfuse, a Seattle-based startup that allows companies to send regular progress reports to managers, executives and other stakeholders, just announced that it has been acquired by Salesforce.com. The financial details of the transaction were not disclosed. Thinkfuse describes itself as "an enterprise software-as-a-service provider that turns status reports into a powerful business tool." The service is shutting down completely on July 25, 2012 and current users will have to export all their data by that time. Thinkfuse recommends its users to move to Mailchimp.You Won't Find Friends Nearby Anymore: Facebook Pulls Its Location-Aware Mobile App To Add New Friends
Jun 25, 9:12PM
So much for that! Just as quietly and quickly as Facebook had put "Find Friends Nearby" online on Sunday, the mobile service to instantly add new Facebook friends in your vicinity is no longer there. A visit to the mobile web page is blank, and a click on the "Find Friends Nearby" tab in the iOS app goes to an error page. When we first broke the news about Facebook's new feature yesterday, the prospect raised all sorts of questions about what Facebook might do in this space. The app lets users find other Facebook users near them, and then quickly add them to their network: the service looked very rudimentary, but the concept offers potential ideas for how Facebook could develop such a service going forward.More Evidence Shows Apple Store Search Changes (Including Some Sad Developers)
Jun 25, 9:03PM
We now have more information about the changes to Apple's App Store search algorithm, thanks to a blog post from Ian Sefferman at MobileDevHQ. TechCrunch broke the news about the change on Saturday , but our story was based on the impressions of individual app developers and some searches of our own. Sefferman, however, actually crawled App Store search results, and offered this summary of his findings:Microsoft Confirms They Won't Be Making Their Own Windows Phones
Jun 25, 9:01PM
When Microsoft announced their intentions to jump into the hardware space with the unveiling of their new Surface tablet, the next logical question seemed to be whether or not the folks at Redmond would do the same for smartphones. After all, the model seemed to be doing well enough for Apple -- was Microsoft considering adopting a similar approach to help give their Windows Phones a new leg up? The answer, it would seem, is no.Facebook Hides Your Email Address Leaving Only @Facebook.com Visible. Undo This Poppycock Now
Jun 25, 8:36PM
In an attempt to improve email address privacy, Facebook has screwed up big time in what seems like a self-serving attempt to increase usage of @facebook.com email addresses that direct to your Facebook Messages Inbox. Now everyone's personal email addresses have been hidden from their profiles, regardless of previously selected privacy settings. Instead, your @facebook.com contact info is the only one visible to people with permission to see your email addresses. This makes it harder for friends to contact you via third-party email unless you reset your controls. I think Facebook should seriously consider a rollback or at least some strong notification of the changes so that 900 million people don't suddenly find their email addresses more closed and disconnected.Backup Box Makes Switching Between Cloud Storage Services Easy, Now Also Supports Google Drive
Jun 25, 8:30PM
Chances are, you have quite a bit of data on your favorite cloud storage service by now. But with the recent changes in this space, especially with Google and Microsoft making a push to compete with startups like Dropbox, what happens if you decide to switch to a different service? Moving data between different backup and cloud storage services is usually a manual and slow task, but that's where Backup Box comes in. What started as basic tool for moving data from an FTP server to Dropbox has now become a fully-featured backup and data transfer service with support for FTP, SFTP, Dropbox, Box, Microsoft's SkyDrive, MySQL, and - starting today - Google Drive.Sheryl Sandberg, Facebook's Long-Time COO, Becomes First Woman On Its Board Of Directors
Jun 25, 8:30PM
Sheryl Sandberg, Facebook's four-year chief operating officer, has a new position -- and one many people thought she should have gotten long ago. She's now the first woman on the company's board of directors. She'll have her own vote in all company matters, Facebook confirms with us. Board members of the public company are elected by the existing board or by shareholders (in this case she was elected by the other members).T-Mobile's Galaxy Note Press Shots Leak Out, Expected On July 11
Jun 25, 6:57PM
It's all but confirmed. We've seen plenty of evidence over the past few months, including an image of one, but today we've spotted some interesting new press shots of what appears to be T-Mobile's Samsung Galaxy Note (blue). If the phablet isn't coming to T-Mobile, we should all consider ourselves Punk'd.Infoaxe's Flipora Passes 8M Registered Users, Adds Discovery Engine
Jun 25, 6:50PM
A couple years ago, two Stanford grad students got together and created a personal search history plug-in and engine called Infoaxe that would surface better results based on your personal browsing history. Since then, they've rebranded as Flipora, passed 8 million registered users and they're now adding another key piece to their product -- a discovery engine that helps users figure out what to visit next on the web. They're calling it a "Pandora for websites". "There is so much great stuff on the web," said co-founder Jonathan Siddharth. "This should be like an intelligent cab driver who truly knows you and directs you to the right places."Microsoft: Bing Maps' High-Res Imagery Will Cover All The U.S. And Europe By The End Of The Year
Jun 25, 6:42PM
With Google and Apple making back-to-back announcements about their new mapping efforts in the last few weeks, Microsoft obviously felt a bit left out. Today, however, the company is launching its largest imagery release in its history: Bing Maps today features a full 165 terabytes worth of new data that spans about 1 million square miles. What's maybe even more interesting, though, is that the Bing Imagery Technologies group completed its mission to cover 100% of the U.S. with aerial photography in June and that the company expects to hit the same 100% milestone for Europe this fall. All of this imagery will be published by the end of 2012.Gmail's iOS App Gets Full Notification Center Support, Stops Automatically Logging You Out
Jun 25, 6:33PM
Google's Gmail for iOS app had a bit of a rough start when it first went live last year (and by 'rough start' I mean it was pretty bad), and the search giant has been pushing out update after update since then to make the experience more worth using. Whether or not they're making any progress on that front is up to you, but a new update for the app has just gone live and it adds a handful of solid features that probably should've been there in the first place.With $1.2 Billion Yammer Buy, Microsoft's Social Enterprise Strategy Takes Shape
Jun 25, 6:09PM
Microsoft just announced it has indeed acquired Yammer, the four-year-old social networking company for enterprises, for $1.2 billion in cash. The announcement confirms weeks of very credibly-sourced rumors that have been floating for weeks around the tech blogosphereTalkFavorites.me Is A Hyper-Local, Hyper-Objective Reviews Engine
Jun 25, 5:20PM
While the name may be a bit unruly, TalkFavorites.me is a rating system for the best stuff near you. There are no reviews to AstroTurf, no business details to mess up, and no horribly-written screeds against unfairly-judged businesses. Instead, you vote for the best stuff in your area and then consult those lists as you look for, say, the best pizza in West Chester, Penn. We spoke with TalkFavorites.me founder Chris Dima about his product. He describes it as Yelp without the fuss and the goal is to basically make top 10 lists of everything everywhere. He's launched the site outside of Philadelphia and he's going to try to expand it to other markets soon. You can try your own Zip code to see if anyone has voted near you.If at any time you'd like to stop receiving these messages, just send an email to feeds_feedburner_com_techcrunch+unsubscribe-hmdtechnology=gmail.com@mail.feed2email.net.
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