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British Airways customer failures part 3: the implications
Apr 01, 12:21PM
In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues.
British Airways customer failures part 2: the BA.com website
Apr 01, 11:36AM
In this part I talk about problems experienced with the BA website. Process and data integration is at best poor and at worst non-existent.
UK 'to announce' real-time phone, email, Web traffic monitoring
Apr 01, 10:35AM
UK government plans to allow the intelligence services analyse call, email and Web traffic in "real-time" could be announced by the Queen as early as May.
Teacher's aide fired for refusing to hand over Facebook password
Apr 01, 8:15AM
Kimberly Hester, a teacher's aide at an elementary school, was fired last year for refusing to give her Facebook password to her supervisors. She is now fighting a legal battle with the school...
British Airways customer failures part 1: broken processes
Apr 01, 5:26AM
This is part one of a three parter. In this part I talk about process failures in communications and the ticket locator/e-ticket systems. In part two, I talk about the website. In part three I...
What happens when your EHR provider shuts down?
Apr 01, 3:07AM
While no medical facility wants to suffer through a data migration, sometimes being forced to upgrade winds up providing benefits.
Preorder the Nokia Lumia 900 on Amazon for just a penny
Mar 31, 8:53PM
The Lumia 900 is priced aggressively at $99.99 on AT&T, but you can find better deals online. I just preordered a cyan one for just a penny over at Amazon.
Anonymous is not taking down the Internet
Mar 31, 4:49PM
Despite popular reports, the hacktivist group Anonymous is not hacking, killing, or taking down the Internet today via DDoS attacks on root DNS servers. The Internet will remain completely functional.
Is your service SOA or cloud-ready? A 5-question litmus test
Mar 31, 2:42PM
Ensuring the enterprise-worthiness of a service amidst the 'fog and friction' of development and design.
Last Facebook pre-IPO valuation is highest yet: $102.8 billion
Mar 30, 11:52PM
If Facebook were to go public now, it would be valued at $102.8 billion. Of course, that's not going to happen, since the company only filed for its initial public offering (IPO) last month.
The BIG browser benchmark: Chrome 18 vs Opera 11 vs Firefox 11 vs IE9 vs Safari 5
Mar 30, 9:47PM
The BIG browser benchmark! Chrome 18 vs Opera 11 vs Firefox 11 vs IE9 vs Safari 5 ... which browser will be triumphant?
Groupon backtracks, lowers Q4 2011 revenue estimates
Mar 30, 9:01PM
Groupon has been forced to revise its fourth quarter earnings report, lowering revenue and net income. However, there might be more reason to worry.
Stalker app Girls Around Me hunts women via Facebook, Foursquare
Mar 30, 8:55PM
Online outrage increases over sexualized, so-called stalking app Girls Around Me - though it is not the first of its kind.
FTC clears IPO paperwork for Facebook CEO Mark Zuckerberg
Mar 30, 7:47PM
The Federal Trade Commission has cleared all of Facebook co-founder and CEO Mark Zuckerberg's paperwork. Another box has been checked on the company's road to going public.
Half of US households own an Apple product
Mar 30, 7:10PM
About 55 million homes in all that own something bearing the Apple logo on it.
Security breach extends to Global Payments card processor
Mar 30, 6:43PM
Card processor Global Payments has reportedly been struck by a security breach that puts approximately 50,000 cardholders at risk.
Facebook phishing attack targets Syrian activists
Mar 30, 6:39PM
Researchers from the EFF (Electronic Frontier Foundation) have spotted an ongoing Facebook phishing attack, spreading across Syrian pro-revolution forums on Facebook.
Cybercriminals use Twitter, LinkedIn, Baidu, MSDN as command and control infrastructure
Mar 30, 6:02PM
According to security researchers from Norman, they have intercepted a copy of the Sogu malware, that's abusing MSDN, Baidu, LinkedIn and Twitter as C&C servers.
All Facebook Pages get Timeline
Mar 30, 6:00PM
All Facebook Pages get the new Timeline design starting today at 11:00 AM PST. Facebook does not have a date and time for when the update process will be complete for all Pages.
Microsoft data suggests SMB cloud adoption poised to double
Mar 30, 5:50PM
Adoption of paid cloud applications and infrastructure services is especially rapid among companies with two to 10 employees, according to an SMB survey sponsored by the software giant.
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